DAM VOLKS SHIPPING POLICY

Effective Date: September 22, 2026

DAM Volks is a small specialty air-cooled Volkswagen parts shop. We make every effort to process and ship orders promptly, but we do not operate as a same-day fulfillment warehouse. Please review the information below before placing an order.

ORDER PROCESSING TIME

Orders may require several business days to process before shipment.

We generally aim to ship in-stock orders within the same business week. Processing may take longer during busy periods, holidays, events, special orders, or when an order requires additional handling, packaging, fitment verification, or shipping arrangements.

Processing time is separate from carrier transit time. Delivery estimates provided by a shipping carrier begin after the order has been picked up or accepted by the carrier.

If there is a significant delay with your order, DAM Volks will make reasonable efforts to contact you.

SHIPPING CHARGES

Shipping charges displayed on the DAM Volks website are estimates based on the information available to the website at the time of checkout.

Actual shipping costs may differ because of package size, weight, destination, carrier requirements, multiple-package shipments, oversized items, special handling, or other circumstances.

If the actual shipping cost is less than the amount charged at checkout, DAM Volks will refund the difference.

If the actual shipping cost is greater than the amount charged at checkout, DAM Volks will contact the customer for payment of the additional shipping amount before the order is shipped.

Orders requiring additional shipping payment will be held until the difference is paid.

If the customer chooses not to pay the additional shipping amount, DAM Volks may cancel the affected order and refund the applicable payment.

OVERSIZED, HEAVY, AND SPECIAL-HANDLING ITEMS

Certain automotive parts may require oversized packaging, multiple boxes, special handling, freight service, or other shipping arrangements that cannot be accurately calculated by the website.

DAM Volks may contact the customer after an order is placed to confirm the actual shipping cost for these items.

Additional shipping charges must be approved and paid before the order ships.

Customers are welcome to contact DAM Volks before ordering large, heavy, or unusual items to request a shipping estimate.

PREFERRED CARRIERS AND CUSTOMER SHIPPING ACCOUNTS

Customers who prefer a specific shipping carrier or who would like DAM Volks to ship using their own carrier account should contact us before placing the order.

DAM Volks can often accommodate customer-provided shipping accounts or preferred carriers when practical.

Website shipping rates may not apply when using a customer-provided shipping account or a specially requested carrier.

Contact DAM Volks for available options, actual rates, and any special shipping requirements.

TRACKING

Tracking information will generally be provided when available after an order has been shipped.

Please allow time for the carrier's tracking system to update after a shipping label is created or the package is accepted.

DELIVERY TIMES AND CARRIER DELAYS

Carrier delivery estimates are estimates and are not guaranteed by DAM Volks.

Weather, transportation delays, holidays, carrier disruptions, incorrect addresses, and other circumstances outside DAM Volks' control may affect delivery times after a shipment has been transferred to the carrier.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact DAM Volks as soon as possible if an address needs to be corrected. Once an order has shipped, we may not be able to change the delivery address.

Additional shipping costs caused by an incorrect or incomplete address, refused delivery, or a package returned to DAM Volks may be the customer's responsibility.

DAMAGED SHIPMENTS

Please inspect your shipment when it arrives.

If an order appears to have been damaged during shipping, contact DAM Volks promptly. Keep the item, shipping carton, packing materials, and labels while the claim is being reviewed.

We may request photographs of the package, damaged merchandise, labels, and packaging to assist with a carrier claim.

Do not discard damaged merchandise or packaging until DAM Volks advises that it is no longer needed.

LOST OR MISSING SHIPMENTS

If tracking indicates a shipment has been delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the carrier's delivery information before contacting DAM Volks.

If a shipment appears to have been lost in transit, contact us and we will assist with determining the appropriate next steps with the carrier.

Resolution of lost or damaged shipments may depend on the carrier's investigation and applicable shipping insurance.

SPECIAL-ORDER AND BACKORDERED ITEMS

Special-order, manufacturer-supplied, or backordered merchandise may require additional processing time.

Availability and estimated arrival dates for these items may change due to circumstances outside DAM Volks' control.

We will make reasonable efforts to communicate significant delays when we become aware of them.

RETURNS

Shipping-related returns are also subject to the DAM Volks Return Policy.

Original shipping and handling charges are generally nonrefundable on ordinary customer returns. Additional terms apply to incorrect, defective, damaged, or improperly shipped merchandise.

Please review the full Return Policy before returning any item.

CONTACT DAM VOLKS

DAM Volks
1557 Foothill Dr. A110
Boulder City, NV 89005
Call or Text: (702) 283-6086
Email: Sales@DAMVolks.com
Website: DAMVolks.com